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CloudBox's firmware is continually evolving to bring new features to everHome. The firmware update for the CloudBox is performed by the everHome Firmware Utility on Windows or Mac OS X. The version of the everHome Firmware Utilities corresponds to the firmware version. In general, firmware updates for the CloudBox can be made in any order. If you have problems with a new firmware version, you can easily replace it with an older firmware version.

Hinweis

A firmware update must be done on the home network where the CloudBox is connected. The used PC should have a LAN connection in the home network. In case of problems please use a LAN connection instead of a WLAN connection.

 

 

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Inhalt

Step-by-step instructions

 

 

1. The everHome firmware utility

For the firmware update of the everHome CloudBox the everHome firmware utility is available. The firmware utility contains the firmware image required for the firmware update with the same version. This firmware image is exchanged by the firmware utility on the CloudBox.

Firmware VersionÄnderungen

Firmware V4.5.4 5 for Windows

Firmware V4.5.4 5 for macOS

Fixes


The firmware utility for Windows requires Windows 7 or higher.

The firmware utility for macOS requires macOS Sierra 10.12 or higher.

 

Warnung

If you want to report a problem through the customer support, first make sure that the CloudBox has one of the listed firmware versions. Only then can we process your support request.

If your installed firmware version is older, a safe and stable operation is not guaranteed.



2. Download of the firmware utility

Perform the download of the desired firmware utilities. After the download of the zip-file you have to unzip it on the PC.


3. Run the firmware utility

Hinweis
titleFirmware Update

Make sure the CloudBox is connected to your home network so that it can be found by the everHome Firmware Utility.

Disable a firewall active on the PC to allow a network connection from the PC to the CloudBox.

In the event of problems, use a PC with an Ethernet connection, which is directly connected via LAN to the router to which the CloudBox is also connected.


  1. Start the program everhomeFirmware.exe to perform the firmware update for the CloudBox.

  2. After the CloudBox has been found in the home network by the everHome Firmware Utility, it will appear in the list.

  3. Select the CloudBox in the list and start the firmware update by clicking the 'Update Firmware' button.

The process of deleting and writing the firmware image to the CloudBox can take several minutes. After completing the firmware update, the CloudBox is ready for use again.

 
 





Hinweis
titleForced firmware update

If the CloudBox does not appear in the list of the everHome Firmware Utilities, proceed as follows

  1. Set the 'Force firmware update (not recommended)' option.

  2. Disconnect the CloudBox for a moment.
    When booting the CloudBox it should now be displayed in the list. The CloudBox is prevented from booting completely by the 'Force Firmware Update (Not Recommended)' option of the Firmware Utility, and thus will not connect to the everHome Server.

     
  3. Select the CloudBox in the list and press the 'Update Firmware' button.
     

The process of deleting and writing the firmware image to the CloudBox can take several minutes. After completing the firmware update, the CloudBox is ready for use again.

 

Tipp

Even a broken firmware update can not make the CloudBox unusable.

Even if the CloudBox can no longer be found in the home network, a firmware update can always be carried out via the 'Force firmware update' option. Even if the CloudBox does not start and the LED remains 'RED', a firmware update can always be carried out via the option 'Force firmware update'.

If problems occur during the firmware update with the option 'force firmware update', connect the CloudBox for the firmware update directly to the router.

Follow the above description for Forced Firmware Update.

Warnung

If the deletion and writing process of the firmware image remain on the CloudBox, disconnect the CloudBox for a short time. Thereafter, the erase / write process should be automatically resumed.

 



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firmware_version
firmware_version

4. Check the firmware version of the CloudBox

In the everHome portal you will find under the menu item 'Devices' the CloudBox. Click on the settings of the device. The firmware version of the CloudBox is displayed in the field 'Firmware Version'.



 

 

 

 

 

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